Practice Policies
IMPORTANT NOTE:
Soul Puppy Holistic Healing is one branch of Dr. Browns practice. Dr. Brown also travels the valley for housecall patients via the mobile branches of her practice: Brown Veterinary Housecalls & Equine Acupuncture-TCVM. Soul Puppy patients are considered separate from housecall patients and vice versa unless both appointment types are utilized separately.
APPOINTMENT POLICY:
Dr. Brown is at this location by appointment only
Patients are seen by scheduled appointment during regular business hours
APPOINTMENT HOURS
Variable based on availability
GENERAL BUSINESS HOURS
FOR ALL BRANCHES OF PRACTICE:
Tues-Fri 11AM to 5PM
Closed: Sat, Sun, Mon, Holidays
OFFICE HOURS:
N/A
Due to the nature of this mobile specialty practice, Dr. Brown does not have a reception staff like a full service clinic. Remote assistants will respond to inquiries when available during regular business hours. Please allow 1 to 3 business days for a response due to the nature of this practice. For New Client requests please submit online New Client Form. For active patient scheduling please email scheduling@brownvetservices.com. Please email records@brownvetservices.com for all record requests/submissions
DEPOSIT POLICY:
A $50 deposit is required to hold new client appointments which will be deducted from invoice total. Established clients are not required to pay deposits however excessive cancellations/no shows will result in deposits being required
PAYMENT POLICY:
Payment is expected at time services are rendered. Payment methods include cash, credit card, Zelle, Venmo or PayPal direct (no invoicing)
Zelle via 480-494-6034 or brownvethc@gmail.com
Venmo via @cmbrowndvm or @brownvethousecalls
Paypal direct via drbrown@brownvetservices.com
CANCELLATION POLICY:
Please allow for more than 48 hours notice to avoid cancellation fees
48 h notice $25 fee
24 h notice $50 fee
12 hours/same day $100 fee
No show $200 fee
Note: patients with prepaid packages automatically forfeit a treatment session
Cancellation Fees are expected at time of notice via Zelle, Venmo or Paypal
Zelle via 480-494-6034 or brownvethc@gmail.com
Venmo via @cmbrowndvm or @brownvethousecalls
Paypal direct via drbrown@brownvetservices.com
CLIENT POLICY:
Dr. Brown & staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this site and her main housecall website. Dr. Brown reserves the right to refuse service at her discretion & is a proud sponsor of NOTONEMOREVET
PET POLICY:
We are excited to work with you and your pet! Please note the Aggressive Pet Policy: Aggressive patients or patients with a history of aggression will not be accepted for safety purposes. If a patient is too aggressive to handle and treat all fees for our time still apply in full. Dr. Brown reserves the right to refuse service at her discretion.
COMMUNICATION POLICY:
TeLeVET TIME REMOTE SUPPORT SERVICES are available to access Dr. Browns expertise outside of regularly scheduled in person appointments. TeLeVET TIME FEES apply.
THANK YOU!