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IMPORTANT NOTE:

Soul Puppy Holistic Healing is one branch of Dr. Browns practice. Dr. Brown also travels the valley for housecall patients via the mobile branches of her practice: Brown Veterinary Housecalls & Equine Acupuncture-TCVM.  Soul Puppy patients are considered separate from housecall patients and vice versa unless both appointment types are utilized separately. 

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APPOINTMENT POLICY:

Dr. Brown is at this location by appointment only

Patients are seen by scheduled appointment during regular business hours. Late appointments of 15min or greater will be required to reschedule & are subject to fees

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APPOINTMENT HOURS

Variable based on availability 

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GENERAL BUSINESS HOURS

FOR ALL BRANCHES OF PRACTICE:

Tues-Fri 11AM to 5PM

Closed: Sat, Sun, Mon, Holidays 

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OFFICE HOURS:

N/A

Due to the nature of this mobile specialty practice, Dr. Brown does not have a reception staff like a full service clinic. Remote assistants will respond to inquiries when available during regular business hours. Please allow 1 to 3 business days for a response due to the nature of this practice. For New Client requests please submit online New Client Form. For active patient scheduling please email scheduling@brownvetservices.com. Please email records@brownvetservices.com for all record requests/submissions

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DEPOSIT POLICY:

A $50 deposit is required to hold new client appointments for approved requests only which will be deducted from invoice total. Submitting a deposit prior to approval will not guarantee an appointment. Unauthorized deposits are subject to fees/forfeit.

Established clients are not required to pay deposits however excessive cancellations/no shows will result in deposits & scheduling fees being required

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PAYMENT POLICY:

Payment is expected at time services are rendered. Payment methods include cash, credit card, Zelle, Venmo or PayPal direct (no invoicing)

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LATE POLICY:

New clients that are 15 min or more late for their initial appointment will be required to reschedule & automatically forfeit the $50 deposit. A nonrefundable scheduling fee of the cost of an initial visit will be required to request and hold a second initial new client appointment.

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CANCELLATION POLICY:

Please allow for more than 48 hours notice to avoid cancellation fees

48 h notice $50 fee

24 h notice $75 fee

12 hours/same day $125 fee

No show $200 fee 

Note: patients with prepaid packages automatically forfeit a treatment session 

Cancellation Fees are expected at time of notice via Zelle, Venmo or Paypal 

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Dr. Brown is limited in the number of patients she can see daily due to the nature of her mobile and specialty practice. Please note three consecutive cancellations of the initial new client appointment request will permanently deactivate the request. A NONREFUNDABLE SCHEDULIG FEE of $100 will  be REQUIRED in addition to the $50 deposit for a third request. If the appointment is cancelled FOR A THIRD TIME at ANY TIME, the NONREFUNDABLE SCHEDULING FEE & deposit ARE BOTH FORFEITED and no further scheduling request will be accepted.  Dr. Brown reserves the right to refuse service at her discretion

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CLIENT POLICY:

Dr. Brown & staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this site and her main housecall website. Dr. Brown reserves the right to refuse service at her discretion & is a proud sponsor of NOTONEMOREVET

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ZERO TOLERANE POLICY:

Abusive client behavior or any sort automatically severs the VCPR

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PET POLICY:

We are excited to work with you and your pet! Please note the Zero Tolerance Aggressive Pet Policy: Aggressive patients or patients with a history of aggression will not be accepted for safety purposes. If a patient is too aggressive to handle and treat all fees for our time still apply in full. Dr. Brown reserves the right to refuse service at her discretion. 

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COMMUNICATION POLICY:

 TeLeVET TIME REMOTE SUPPORT SERVICES are available to access Dr. Browns expertise outside of regularly scheduled in person appointments. TeLeVET TIME FEES & restrictions apply. 

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 REFUND/RETURN POLICY:

There are no refunds or returns for exams/consults or treatments already performed, herbs or supplements, prepaid packages, time dedicated to herbal or food consultation, Televet time consults or Assisi Loops.  

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THANK YOU!

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