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Practice Policies

 

IMPORTANT NOTE:

Soul Puppy Holistic Healing is one branch of Dr. Browns practice. Dr. Brown also travels the valley for housecall patients via the mobile branches of her practice: Brown Veterinary Housecalls & Equine Acupuncture-TCVM.  Soul Puppy patients are considered separate from housecall patients and vice versa unless both appointment types are utilized separately. 

APPOINTMENT POLICY:

Dr. Brown is at this location by appointment only

Patients are seen by scheduled appointment during regular business hours 

APPOINTMENT HOURS

Variable based on availability 

GENERAL BUSINESS HOURS

FOR ALL BRANCHES OF PRACTICE:

Tues-Fri 11AM to 5PM

Closed: Sat, Sun, Mon, Holidays 

OFFICE HOURS:

N/A

Due to the nature of this mobile specialty practice, Dr. Brown does not have a reception staff like a full service clinic. Remote assistants will respond to inquiries when available during regular business hours. Please allow 1 to 3 business days for a response due to the nature of this practice. For New Client requests please submit online New Client Form. For active patient scheduling please email scheduling@brownvetservices.com. Please email records@brownvetservices.com for all record requests/submissions

DEPOSIT POLICY:

A $50 deposit is required to hold new client appointments which will be deducted from invoice total. Established clients are not required to pay deposits however excessive cancellations/no shows will result in deposits & scheduling fees being required

PAYMENT POLICY:

Payment is expected at time services are rendered. Payment methods include cash, credit card, Zelle, Venmo or PayPal direct (no invoicing)

Zelle via 480-494-6034 or brownvethc@gmail.com

Venmo via @cmbrowndvm or @brownvethousecalls

Paypal direct via drbrown@brownvetservices.com

 

 

CANCELLATION POLICY:

Please allow for more than 48 hours notice to avoid cancellation fees

48 h notice $50 fee

24 h notice $75 fee

12 hours/same day $125 fee

No show $200 fee 

Note: patients with prepaid packages automatically forfeit a treatment session 

Cancellation Fees are expected at time of notice via Zelle, Venmo or Paypal 

Zelle via 480-494-6034 or brownvethc@gmail.com

Venmo via @cmbrowndvm or @brownvethousecalls

Paypal direct via drbrown@brownvetservices.com

Dr. Brown is limited in the number of patients she can see daily due to the nature of her mobile and specialty practice. Please note three consecutive cancellations of the initial new client appointment request will permanently deactivate the request. A NONREFUNDABLE SCHEDULIG FEE of $100 will  be REQUIRED in addition to the $50 deposit for a third request. If the appointment is cancelled FOR A THIRD TIME at ANY TIME, the NONREFUNDABLE SCHEDULING FEE & deposit ARE BOTH FORFEITED and no further scheduling request will be accepted.  Dr. Brown reserves the right to refuse service at her discretion

CLIENT POLICY:

Dr. Brown & staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this site and her main housecall website. Dr. Brown reserves the right to refuse service at her discretion & is a proud sponsor of NOTONEMOREVET

PET POLICY:

We are excited to work with you and your pet! Please note the Zero Tolerance Aggressive Pet Policy: Aggressive patients or patients with a history of aggression will not be accepted for safety purposes. If a patient is too aggressive to handle and treat all fees for our time still apply in full. Dr. Brown reserves the right to refuse service at her discretion. 

COMMUNICATION POLICY:

 TeLeVET TIME REMOTE SUPPORT SERVICES are available to access Dr. Browns expertise outside of regularly scheduled in person appointments. TeLeVET TIME FEES & restrictions apply. 

THANK YOU!

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