Practice Policies

 

IMPORTANT NOTE:

Soul Puppy Holistic Healing is one branch of Dr. Browns practice. Dr. Brown also travels the valley for housecall patients via the mobile branches of her practice: Brown Veterinary Housecalls & Equine Acupuncture-TCVM.  Soul Puppy patients are considered separate from housecall patients and vice versa unless both appointment types are utilized separately. 

APPOINTMENT POLICY:

Dr. Brown is at this location by appointment only. Patients are seen at Soul Puppy by scheduled appointment during regular business hours based on availability

APPOINTMENT HOURS:

Variable based on availability 

Dr. Brown consolidates Soul Puppy appointments on Tues/Thurs while traveling for housecalls & barn calls on Wed/Fri. She will however adjust the schedule accordingly as needed when possible. Dr. Brown offers afternoon appointments only 

BUSINESS HOURS:

Tues-Fri 11-5PM 

DEPOSIT POLICY:

A $50 deposit is required to hold new client appointments which will be deducted from invoice total. Established clients are not required to pay deposits however excessive cancellations/no shows will result in deposits being required

PAYMENT POLICY:

Payment is expected at time services are rendered. Payment methods include cash, credit card, Zelle, Venmo or PayPal direct (no invoicing) 

Zelle via 480-494-6034 or brownvethc@gmail.com

Venmo via @cmbrowndvm or @brownvethousecalls

Paypal direct via drbrown@brownvetservices.com 

CANCELLATION POLICY:

Please allow for more than 48 hours notice to avoid cancellation fees

48 h notice $25 fee

24 h notice $50 fee

12 hours/same day $100 fee

No show $200 fee 

Note: patients with prepaid packages automatically forfeit a treatment session 

 

Cancellation Fees are expected at time of notice via Zelle, Venmo or Paypal 

Zelle via 480-494-6034 or brownvethc@gmail.com

Venmo via @cmbrowndvm or @brownvethousecalls

Paypal direct via drbrown@brownvetservices.com 

CLIENT POLICY:

Dr. Brown & staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this site and her main housecall website. Dr. Brown reserves the right to refuse service at her discretion & is a proud sponsor of NOTONEMOREVET

PET POLICY:

We are excited to work with you and your pet! Please note the Aggressive Pet Policy: Aggressive patients or patients with a history of aggression will not be accepted for safety purposes. If a patient is too aggressive to handle and treat all fees for our time still apply in full. Dr. Brown reserves the right to refuse service at her discretion. 

 

COMMUNICATION POLICY:

Dr. Browns preferred method of communication is via email as she is either with a patient or traveling for housecalls. Please utilize TeLeVET TIME SERVICES to access Dr. Browns expertise outside of regular in person appointments. TeLeVET TIME FEES apply. 

Note: Due to the nature of this practice Dr. Brown does not have a reception staff like a full service brick & mortar clinic. Remote assistants, Gabby & Deb, will respond to emails when available. Please allow 1 to 3 business days for a response. For scheduling please email scheduling@brownvetservices.com (include Soul Puppy in subject) and email records@brownvetservices.com for all record requests/submissions (include Soul Puppy in subject). 

THANK YOU!

Bulldog