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Appointments, Scheduling & Communication

 

APPOINTMENTS

Patients are seen by scheduled appointment during regular business hours. Please note this is a TCVM specialty practice & not a full service clinic, emergency or walk in service.

Dr. Brown has three branches to her practice and is at this location by appointment only as she is otherwise traveling the valley for housecalls

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BUSINESS HOURS

Tues-Fri 11 to 5

Closed Sat, Sun, Mon, Holidays

APPOINTMENT HOURS

Variable based on availability

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NEW CLIENTS

ALL NEW CLIENT REQUESTS ARE CONVENIENTLY PROCESSED DIRECTLY THRU THIS SITE VIA ONLINE FORMS

Please submit the REQUIRED new client request form & follow the outlined protocol. â€‹

ALL ANSWERS TO GENERAL INQUIRY QUESTIONS ARE PROVIDED ON THIS SITE

If further assistance is needed after reviewing this detailed site please submit a Pre-Appointment chat request form below. 

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  • Note: Dr. Brown is not able to personally respond to general inquiries, offer free consults or respond to requests for interviews or chats prior to scheduling. Pet specific questions beyond the information on this site is considered medical advice & requires an active doctor/client/patient relationship by law i.e. appointment.

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NEW CLIENT REQUEST PROTOCOL:

Step 1:  Submit new client online request form

Step 2: Submit medical records to records@brownvetservices.com 

Step 3: Deposit for approved requests

Step 4: Appointment day/time scheduling details/confirmation email via scheduling@brownvetservices.com

Note: New client form is redirected to main site brownvetservices.com

IMPORTANT: Please respond to emails for best service

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ACTIVE CLIENTS & PATIENTS

Active clients/patient appointment requests (please choose one):

  • online appointment request form

  • email scheduling@brownvetservices.com

  • text 480-648-4401 (Note: this number is for complimentary active client scheduling purposes only)

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POST APPOINTMENT COMMUNICATION

For continued support after your pets in person appointment please request TeLeVET Time Remote Support Services. TeLeVET Time Fees apply after initial complimentary appointment follow up. Please submit patient progress & update form within two weeks of appointment date .

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Note: online form links are redirected to Dr. Browns main website brownvetservices.com 

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THANK YOU FOR YOUR REFERRALS!

SOUL PUPPY IS A SMALL BUSINESS WITH HEART

 

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ON DEMAND RECEPTION STAFF IS NOT  AVAILABLE

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All branches to Dr. Browns mobile & specialty practice operate via the websites, online forms & email 

communication. 

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Texting Dr. Brown medical questions is only available via prepaid concierge texting plans for active patients only.​

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APPOINTMENT REQUESTS

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Please note online forms are redirected to Dr. Brown main site. Be sure to return to the Soul Puppy site after form submission. Thank you

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COMMUNICATION REQUESTS

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DISABILITY ASSISTANCE

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  • If disabled or elderly and need of assitance please contact us and let us know how we may best assist 

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EMAIL

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TEXT

480-648-4401-for active patient appointment requests, rescheduling notification and arrival notification only. Inappropriate use of this number will result in loss of privileges

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PHONE

480-494-6034 (no text)-recorded information line​​

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DR. BROWN IS AT THIS LOCATION BY APPOINTMENT ONLY

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ONE ADULT PER PET PER APPOINTMENT PLEASE DUE TO LIMITED SPACE

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No exception without preapproval from Dr. Brown

 

 

 

 

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GGENERAL BUSINESS HOURS

 

Monday-Closed

Tues, Wed, Thurs-In Person Appointments for all branches of practice

Friday-Virtual Office Hours/TeLeVET Time

Sat, Sun, Holidays-Closed

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Please note this is not a full service, walk in or emergency clinic.

 

 

 

 

 

 

TCVM Patients are seen by scheduled appointment only based on availability. 

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Holiday Schedule 

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NOW BOOKING 2025

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Thank you

LOCATION

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148 N Center St Mesa, AZ 85201 in the rear of the SW Herb Shop & Gathering Place

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​​​ARRIVAL INSTRUCTIONS

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  • Please arrive just a few minutes before your scheduled appointment as patients are scheduled on the hour and this is a one room practice without a waiting area

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Please text the scheduling line upon arrival at 480-648-4401 noting type of vehicle and location of parking

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  • Dr. Browns assistant Jim will come escort you and your pet into Soul Puppy. DO NOT ENTER ON OWN unless instructed and  DO NOT ENTER VIA HERB SHOP

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  • Please note there is a 15min late reschedule policy

  • Dr. Brown reserves the right to refuse service at her discretion

  • Thank you

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