Welcome New Clients!
Thank you for choosing Soul Puppy!
Located in historic downtown Mesa
(this is not a housecall)
Approved new patients are seen on Tues/Wed afternoon/early evening only-by appointment
2026 Seasonal Closures
Week of Nov 23-closed
Week of Dec 21-closed
*subject to change without notice
Good Qi!
FOUR EASY STEPS
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Submit Online New Client Request Form
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Release Required Medical Records
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Deposit-for approved requests only
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Booking
On-demand reception is not available. Please follow the detailed instructions below.
PLEASE READ!
TRADITIONAL CHINESE VETERINARY MEDICINE (TCVM)
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can be applied to all medical conditions including wellness & prevention
PET SPECIFIC QUESTIONS & TCVM TREATMENT PLANS REQUIRE AN IN-PERSON APPOINTMENT
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All Soul Puppy patients are treated with Acupuncture
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Chinese Herbal Medicine & TCVM Food Therapy are add-on adjunct services available for active acupuncture patients (additional fees apply)
SOUL PUPPY IS A TCVM SPECIALTY PRACTICE
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Dr. Browns focus at Soul Puppy is TCVM only
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General medicine (allopathic/western) is not available at Soul Puppy (if a service is not listed on this site then it is not offered)
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Please direct all general medicine questions back to your regular veterinarian (Dr. Brown does not alter general medicine treatment plans i.e. do not discontinue prescription meds unless told to do so by the prescribing DVM)
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TeLeVET Services are available for active patients
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Thank you for respecting Dr. Browns time #notonemorevet
Stabilization & continued treatment with primary care DVM or specialists prior to starting TCVM is required for certain medical conditions such as congestive heart failure, hypertension, diabetes, seizures, etc. TCVM can be started immediately after surgery on a case-by-case basis. A Veterinarian Client Patient Relationship (VCPR) is required for all pet specific questions. Thank you
Online forms are redirected to Dr. Browns main housecall site for FORM PURPOSES ONLY!
(soul puppy patients are not considered housecall patients & vice versa)
PLEASE COMPLETE BOTH STEPS ONE & TWO!
(incomplete requests will not be evaluated)
MEDICAL RECORD RELEASE
STEP TWO
Please have your pets medical records & vaccine history emailed directly from veterinary offices
Pet owners must call veterinary offices directly to release & request records be emailed to records@brownvetservices.com. Email attachments from pet owners are not accepted. Requests are held at this step until records received & reviewed for safety purposes. Requests are automatically deactivated after 14 business days of form submission if records not received. Dr. Brown does not accept pets with a history of aggression or in need of sedation for exam. Probationary acceptance considered on a case by case basis.
DEPOSIT FOR APPROVED REQUESTS
STEP THREE
Approved requests will be emailed instructions on how to submit the required deposit prior to bookng.
Approved requests will have 72 hours to submit the required deposit before being automatically deactivated.
*If your request is not approved a courtesy email will be sent with referral information. Dr. Brown reserves the right to refuse service at her discretion
Unauthorized deposits violates Dr. Browns Zero Tolerance Client Aggressive Behavior and Bulling Policy
APPOINTMENT OFFERINGS
STEP FOUR
Preapproved request with authorized paid deposits will be emailed/texted the first available appointment option(s)
Appointment options are held for 24 hours before being automatically offered to the next patient on the wait list.
Deposits will be deducted from invoice total.
A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request deactivated.
Dr. Brown reserves the right to refuse service at her discretion. Thank you
Small Business Courtesy: cancelling a new client appointment will result in the deduction of a $25 processing fee from the deposit to account for Dr. Browns time in new client evaluation and processing, in addition to any applicable cancellation fees based on amount of notice provided. Thank you for respecting Dr. Browns time.
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Hospital Referrals
THANK YOU FOR YOUR PATIENCE AS YOUR REQUEST IS PROCESSED
Please respond directly to communication received for tracking purposes
NOTE: Dr. Brown only evaluates requests that have submitted both the new client online request form & required medical records for review. Pets with a history of aggression or in need of sedation for handling will not be accepted for safety purposes. Dr. Brown reserves the right to refuse service at her discretion. #notonemorevet #zerotoleranceveterinaryinititiave
Thank you for choosing local small business!
BY APPOINTMENT ONLY*
MONDAY - Closed
TUESDAY- in person appointments
WEDNESDAY-in person appointments
THURSDAY-in person appointments
FRIDAY-TeLeVET Time only
SATURDAY-Closed
SUNDAY-Closed
HOLIDAYS-Closed
NEW CLIENT SCHEDULE
By appointment only
PRE-APPROVED NEW PATIENTS ARE SEEN ON TUES/WED AFTERNOON/EARLY EVENING
*Dr. Brown is at this location by appointment only and shares the above schedule with all branches of her private practice: Brown Veterinary Housecalls & Mobile Equine Specialty Services.
Soul Puppy patients are not considered housecall patients and vice versa
SOUL PUPPY HOLISTIC HEALILNG IS A TCVM SPECIALTY OFFICE
THIS IS NOT A WALK IN, URGENT CARE, FULL SERVICE OR
EMERGENCY CLINIC!
Western Medicine not available
ADDRESS
148 N CENTER ST SUITE E
INSIDE THE REAR OF THE
SW HERB SHOP & GATHERING PLACE
MESA, AZ 85201
ON DEMAND RECEPTION STAFF
IS NOT AVAILABLE.
PLEASE FOLLOW THE DETAILED INSTRUCTIONS ON THIS SITE.
ANSWERS TO ALL GENERAL QUESTIONS ARE FOUND HERE
Please do not contact the Herb Shop!
ONLINE FORMS
Required
EMAIL*
GENERAL INQUIRES AUTODIRECTED BACK TO THIS SITE
Scheduling@brownvetservices.com
PHONE*
RECORDED INFO LINE AUTODIRECTED BACK TO THIS SITE
Not monitored for incoming calls or messages as appointments are not made via phone.
No general inquiries, medical questions or messages unless disabled or elderly
480-494-6034
TEXT*
ACTIVE PATIENT SCHEDULING, RESCHEDULING & ARRIVAL NOTIFICATION ONLY
No general inquiries or medical questions. Prepaid TeLeVET Time & Concierge texting plans available for active patients
480-648-4401
NEW CLIENT REQUESTS
Please follow detailed instructions on this site
ACTIVE PATIENTS
Pending patient needs please request an in person appointment, submit a patient progress form, herbal refill request form, TeLeVET Time request form or subscribe to a concierge texting plan
*on demand reception staff is not available due to the nature of this practice. Use of this website, online forms and email is required unless disabled or elderly. New clients please follow detailed instructions on this site. Answers to all general questions are found directly on this site. If additional assistance is needed prior to submitting a new client request form please submit a prospective client inquiry form. Questions beyond the detailed information on this site is considered medical advice & requires an in person appointment to establish a Veterinarian Client Patient Relationship (VCPR) for further discussion and treatment. Dr. Brown reserves the right to refuse service at her discretion. Proud supporter of NOTONEMOREVET and the Veterinary Zero Tolerance Initiative.
Thank you
